NHSMail - OWA - How to open or add another mailbox

NHSMail - How to open another mailbox in NHS.net OWA/Webmail

NOTE: you cannot open a mailbox if you have not been given access to it first.

There are 2 ways to open another mailbox on nhs.net.

1. Add a mailbox to the list below your own

2. Open a mailbox in a new tab

Both ways are explained below.

Remember, you cannot open a mailbox if you have not been given access to it first.

1. Add a mailbox (so it appears in your folder list)

1.1 Click the three dots next to "Folders" and select "Add shared folder or mailbox"

1.2 Enter the name or email address of the mailbox you wish to open, and then select Add

1.3. The mailbox will now appear below your list of folders on the left-hand-side. It will stay in the list until you remove it.

1.4 Please note, replies to emails from here will always come from yourself. There is no way to change it. Use the other method to reply this way.

2. Open a mailbox in a new tab

2.1 Log on to https://outlook.office.com/mail/ and go to your emails. Click on your name (in the top-right-hand corner) and click on Open another Mailbox

2.2 Enter the name or email address of the mailbox you wish to open, select it from the list of results and click on Open

2.3 You may need to type the address in full if no results appear.

The mailbox will now open in a separate tab beside your own. To open it again, repeat the above steps.

Replying to emails this way ensures it always appears to come from the other mailbox.

Audience WSHT
Last Updated by Jen Ayling - 08/08/24