Viewing .MSG files after Outlook 2010 is removed - Mail Viewer app
When Outlook 2010 is removed from your computer, you will be unable to Open .MSG files that you may have stored for historical purposes.
Our long-term plan is to convert these files to PDF format which is more easily accessible and secure in the long term.
As an interim workaround you may request the installation of a .MSG file viewer called Mail Viewer which will allow you to view these files until such a time we can convert them.
You can request Mail Viewer here: 03. Software install : IT Hub - 08:00 - 17:00 - Monday - Friday (freshservice.com)
Once this is installed you will have the following icon on your desktop:
To open your .msg files:
- Locate the .msg file you would like to open. Right click for more options and then click “open with”. If mail viewer is an option, select this and your .msg will open.
If Mail viewer is not an option continue to next step
2. Within the open with options instead select “choose another app”
3. You will then get a list of programs. If mail viewer is an option, select this and your .msg will open. “Tick Always use this app” if you would like to use this again.
If Mail viewer is not an option continue to next step
4. At the bottom of the list will be a “More Apps” option, click this
5. Scroll to the bottom of the list, Tick “always use this app” and select “look for another app on this PC”
6. Select Windows (C:) on the left bar, once this is clicked select “Program Files” (note: Do not select Program files (x86) as this is a different folder)
7. Once in Program files click the folder called “CoolUtils”
8. Click on the “Cool Utils Mail Viewer” folder
9. Click on “Mailviewer.exe”. Your .msg file should now open.
If you have any issues with Mail Viewer please contact the IT Hub on ext 65777 (Mon-Fri, 8am-5pm)
Edited by JA 01/11/22