M365 - Sync issues - A newer version of this file is available on the server

M365 - A newer version of this file is available on the server

Error:

Issue: Saving a copy will not let shared users see the data and discarding changes will not sync data for shared users

Fix: To resolve this issue the offline cache needs to be cleared

1. Close all office programs: Word, Outlook, Excel, PowerPoint, access Etc.

2. In the bottom right of your screen next to your clock is a small arrow. Click this to open the system tray

3. Click the OneDrive Icon

4. Click on the help and settings icon at the top of the pop up

5. Click "close OneDrive" and press "close OneDrive" when it asks if you are sure

6. On your keyboard press hold the windows key and press R. This will open the RUN command box. (Once opened you can release the Windows key)

7. Copy and paste the following into the run box and press okay.

%localappdata%\Microsoft\Office\16.0\OfficeFileCache

8. A folder will now open. Select everything in this folder. You can do this manually or by pressing CTRL-A on your keyboard

NOTE: Once selected the folders will be highlighted blue

9. Once everything is selected press the delete button along the top of the folder. This will remove everything in this folder.

10. Reboot the PC. Your documents should now open correctly