Accessing Fresh service (IT Self service tool) from a Kiosk machine

Accessing Fresh service from a Kiosk machine

Kiosk machines are common in clinical areas. They allow a users to quickly tap in and our of work stations. Because of the way kiosks are set up the first time you use Fresh on a Kiosk machine is slightly different to a standard workstation.

1. First double-click IT Self Service via the IT Support folder

2. On the log in page click "Forgot password"

3. Input your NHSMail email address and press "Request Reset Link"

4. You will then get an email from Fresh. Click the reset link on the email.

Note: If you cannot see this email check your Junk folder

5. You will be taken to the reset page. Set your new password for fresh.

6 Once your password is reset is complete, click continue to log in and enter your email and new Fresh password to sign in

7. Once you are signed into Fresh, Imprivata (SSO) should save your Fresh log in. Next time you load Fresh on a Kiosk machine, it will log you in automatically. This will not affect using Fresh on standard workstations.