NHS Mail - Shared Mailbox error "you do not have permission"

Please be informed that, this issue occurs when using an auto-complete entry that already resides in the Outlook Client auto-complete cache, and this needs to be removed and replaced with the 'From' mailbox selected directly from the Global Address List (GAL). Please attempt the following steps to resolve the issue:

• Go to the inbox of the shared mailbox you wish to send an email from in the Outlook Client.

• Click on 'New Email'.

• Click on the 'From' drop-down button and it should show user's personal nhs.net email address along with possibly the shared mailbox email address user is trying to send from. If the shared mailbox exists in the list click on the X next to the email address to remove the auto-complete entry. If the shared mailbox is not in the list, go to step 4.

• The 'From' drop-down list should persist, so click on the 'Other Email Address.' option.

• Rather than starting to type in the email address, click on the 'From' button to bring up the GAL.

• Find the shared mailbox in the GAL and double-click on it. The GAL will disappear and populate the 'From' box.

• Ensure that the 'Send Using' option is showing as your personal nhs.net email address.

• Click on 'OK'.

• Try to send an email.

Please follow the below guidance -

https://support.nhs.net/knowledge-base/members-of-shared-mailboxes-or-delegates-with-send-as-rights-to-user-mailboxes-are-unable-to-send-emails/

If the issue still persists, please send us the non-deliverable report in .msg format to check with our support Team.

Please refer the below guidance to send email in .msg format.

How to send email as an attachment via Outlook Web App

(a) Log into your NHSmail account via www.nhs.net

(b) Click +new mail located on the left-hand side of the screen

(c) Click on the 'Open in a separate window' icon, located at the top right corner of the window. This will open the reading pane (message window) as its own window within your browser

(d) Organise your browser windows so that you can view both your mail folder listing and the reading pane window at the same time

(e) Drag the mail from your mail folder list to the reading pane window. This will add the email as an attachment to the reading pane.

How to send email as an attachment from Microsoft Outlook:

1. Drag and drop the email to your desktop,

(a) Select File, Save As and Save to a preferred location as file type Outlook Message Format (.msg)

(b) Right click on the file you have saved and select Send to

(d) Inside this .zip folder, you will find the email message in .msg format.

(e) Rename the file as your name and the date

2. Open a new email and add the saved email as an attachment.