PA VPN Basic Troubleshooting Guide - EAST (RSCH, PRH, RACH)

** If you are a Western Based user (WOR, SOU, SRH) please see the West Global Guide: Global Protect (West Users) - vpn.uhsussex.nhs.uk | Knowledge Base | IT Hub - 08:00 - 17:00 - Monday - Friday (freshservice.com)**

If you have already tried the below steps and are still experiencing issues, please load up Microsoft Teams before calling us.

Our telephone number is; Internal: #65777or for external: 0300 303 8361

COMMON ISSUE DUE TO RECENT UPDATE - JULY 2021
You may find your username and password are missing and you are being asked to login again.
Please see the "username and password" section below

What is it?

The GlobalProtect app is one of the VPN tools we use on our portable devices which enables us to securely access our BSUH network i.e. T: Drive & Clinical apps.

Where to find Global Protect

Press the Start button on the bottom left of the screen and look for Palo Alto Networks, then click on GlobalProtect;

When GlobalProtect is running, it can be found in the System Tray (upwards arrow) as seen below;

Portal Address

The portal address is: aovpn.bsuh.nhs.uk

Username and Password Box

When prompted for a username and password, you need to enter firstname.lastname@bsuh.nhs.uk  (computer login) and password that goes with computer login

If you are unable to sign in please contact the IT Hub on ext 65777