Teams sometimes throws an issue where it cannot authenticate your account due to saved log in details on your machine. When this is the case, you will see the below error:

To fix this:

1. Close teams completely 

2. In the bottom left of your screen next to the start button search "Access work or school". Select this from the results

3. Within the Access work or school page click on the saved email. This will then give you a disconnect option  

4. Press "Disconnect" and then "Yes" on the warning pop up

5. Repeat this process until you are left with only the Domain account and your page looks like this:

NOTE: If you are originally BSUH it will instead say "Connected to BSUH AD Domain"

6. Reload teams and sign back in when prompted

7. when prompted as below click OK

8. Teams is now ready to go 

If you have any issues with this guide or if the issue persists please contact the IT HUB on ext 65777 and we will be happy to assist

Last edited by Jen Ayling 7/12/22