Problem You get this error message when opening ICE (Pathology and Radiology). Solution If you struggle with any aspect of this solution, please contact the IT Helpdesk. We will be happy to help. You need to set your screen resolution to be greater than the resolution of 1024x768. Also, your scaling may be set to something other than 100%, this will also cause this error. To check and change settings, right click a space on the desktop background. Left Click Display Settings in the menu. If you have multiple screens you need to select the display you are using for ICE. Scroll down to Scale and Layout There are two drop down boxes you need to check and adjust. The Change the size of text, apps and other items (I will call Scaling) and Display resolution. Make sure the Display Resolution is set to anything higher than 1024x768 that you are comfortable using. Note: Both numbers must be higher than the numbers shown in the error. A resolution of 1280x720 will not work as 720 is lower than 768. Scaling also affects the resolution. It needs to be set to 100% but with some larger resolutions you can use 125%. Example, If your settings have a display of 1920x1080 but have a scaling of 150%, the application will not work. This is because the website sees the resolution as 1280x720. The following recommended combinations of resolutions and scaling will work with ICE. Widescreen ratio (16:9) resolutions Scaling 1920x1080 100% 1920x1080 125% 1600x900 100% 1366x768 100% Traditional ratio (4:3) resolutions 1280x1024 100% 1280x1024 125% 1024x768 100% Other combinations of settings are available that will work but these are the most commonly used. You may need to do some trial and error to get the settings that work best for you. If the above doesnt work: One additional settings thing to check is any zoom settings within Edge. ICE had an issue whereby screen settings fell within the acceptable options above but Edge was set at 150%, changing that back to 100% and restarting the Edge browser resolved the problem.

How to print A4 order summary from ICE 1. Search for you patient by pasting the Hospital number on the search field. 2. Select your patient by clicking on it. 3. Click on ‘View Requests By Patient’. All Pathology and Radiology requests that have been submitted for this patient will appear listed on the screen. 4. Find the request you want to print and click on it to open the pop up window with the different options. 5. Click on ‘View Order’. The order will display on the screen. On the top right of the screen you have the option ‘Print’. This is the option to secure print the order. 6. Collect the A4 order summary sheet from the printer and send it to the patient.

TROUBLESHOOTING DESKTOP PRINTERS Printer is not printing 1. Check the printer is wired to the PC. If not, connect the cable. 2. Switch off the printer and switch on again. 3. Check the printer has labels. If not, change the roll (information below). 4. Check that ‘Print this order’ is ticked when selecting the sample collection option. If not, edit the request and make sure that box is ticked. Then, accept the request again. Labels will print. 5. Press the feeding button - This will bring some labels out of the printer. Once done, go to ‘View Requests By Patient’ and select ‘Reprint Request’. Labels will print. 6. Call IT helpdesk or log in a ticket. Printer is not calibrated – Labels don’t print correctly (2 options) Option 1 1. Press the feeding button -   This will bring some labels out of the printer. Once done, go to ‘View Requests By Patient’ and select ‘Reprint Request’. Labels will print correctly. Option 2 1. Press and hold the pause button and the cancellation button for 2 seconds. 2. The printer will feed and measure several labels. 3. Once finish, remove the labels. Remember to tear them up from one of the sides 4. Go to ‘View Requests By Patient’ and select ‘Reprint Request’. Labels will print correctly. Printer’s run out of labels 1. Open the printer cover by pulling the orange bit from both sides of the printer 2. Open the orange pieces that hold the empty label roll. 3. Place the new label roll with labels facing up. 4. Press the labels down so they are under the labels guide. 5. Close the printer cover. The pause icon will be flashing yellow. Press the pause button. 6. Some labels will be feed out. Tear them out by pulling them up from one side "I need to order more labels"  This is handled by the Pathology team contactable via Uhsussex.pathologystores@nhs.net 

To register the Zebra ZQ610 wireless printer the listed users below need to be contacted so that the printer can be registered to the ice system, the information that is required is the printer asset label and the IP address of the printer. Michael Hopkins Pathology I.T. Systems Manager St Richards Hospital xtn 33552 Email:- michael.hopkins@nhs.net Gareth Stone Pathology IT Technician Worthing Hospital xtn 85056 Email:- gareth.stone1@nhs.net

ICE Reporting an issue & Contacts   ICE is now live throughout the trust. Below are the details of who to contact if you have an issue   New ICE Accounts  New ICE accounts require a manager to request via the following form: https://nhs.freshservice.com/support/catalog/items/341 When requesting the correct computer username for the user MUST be inputted or an account will not be created Printer Issues  Please report a fault with ice printers to the IT service desk either with this form: https://nhs.freshservice.com/support/tickets/new or by calling ext 65777  Radiology ICE requesting queries Contact - wshtpacs.administration@nhs.net Pathology ICE Requesting Queries Contact - uhsussex.pathologyicechangewest@nhs.net     Last edited by Jen Ayling 03/03/22, Audience - All users