IT Skills - How to take a screenshot Taking a screenshot is a useful tool for showing others what you see on screen.  1. To take a screenshot of the entire screen press the "PRT SC" button on your keyboard. 2. Open wherever you want the screenshot to go (For example a word document or a reply to an IT ticket) and Right Click in any blank space 3. From the options click paste

Finding your Asset Number All Trust devices are allocated an asset number.  Please have this available if reporting any issues to IT. The asset number will be displayed on a printed barcode sticker.  Your asset number will begin with one of the following: RYRC, RYRA, RXHD, RXHL, UHSD, UHSL The sticker will look like this: Finding the asset number if you cannot find the sticker There are a few ways of finding out your asset number if the sticker is inaccessible or missing. These are detailed below Via the IT Support folder 1. On your blue desktop background there will be an icon named "IT Support". Click the Icon to open the application list 2. When the list opens near the top should be an item named "_PC Information.exe". Double click this to open it. 3. This will load a information window that contains your asset number  Getting your asset number with system information 1. On your keyboard press the windows key (bottom left) and the Pause break key (Top right) at the same time  2. Pressing these simultaneously will load a system information window. The computer name is your asset number       AudienceUHSussex Last Updated by Jen Ayling 15/06/2021 Tags: Asset Number

IT Skills - Finding your IP address Occasionally IT may ask you for your computers IP address to help troubleshoot your device  To get your IP address you will need to do the following  1. Type "CMD" in the search bar on the bottom of your screen and select "Command Prompt" 2. When command prompt opens type "ipconfig" and press the enter key 3. a list of information will appear. Locate the number listed for IPV4 address. That is your IP address  

IT Skills - GP Update A group policy is a group of Settings created by IT and sent out to computers in the trust. These manage settings on your device and ensure PCs are uniform in the trust.  'GPUpdate' is short for Group Policy update. It is a tool used to update the group policy and pull down any new or changed settings. Sometimes if something is not working on your PC performing a GP Update can solve this issue. This is often used to solve issues with printers not appearing as an option This guide will take you through the process of performing a GPUpdate  NOTE: a GPUpdate will log you out at the last step. Close and Save anything you need before the below process  1. In the bottom right of your screen in the search bar type "CMD"  2. Select Command prompt 3. Type "gpupdate /force" and press enter.  Note: This may take a few minutes 4. The policy will update and will ask if you would like to log off to complete the process. Type the letter Y and press enter, this will log you out. 5. Sign back into your pc and check if your issue is resolved  Note: If your issue is not resolved by this please contact the IT Service Desk on ext 65777 and let them know you have already performed a GPUpdate and it has not been successful  

Using your new Sussex account to access Clinical systems while working at BSUH Access to some legacy WSHT applications such as Evolve will require legacy BSUH staff to be given a Sussex computer account first. The Sussex account itself is the WSHT version of your BSUH computer account. WSHT clinical app access can then be granted and added to your Sussex account.  Before you try to access any WSHT clinical apps using the Sussex log in you will need to change the password.  It is worth noting this password will expire every 12 months and this process will need to be repeated when this occurs To reset this password you will first need to log out of your pc.  On the log in page above the username field it will say "BSUH", change this to "SUSSEX" then log into the account with the details you were given.  It will prompt you to reset your password.  The password criteria for Sussex accounts are as follows:  12 Characters minimum 1 capital letter minimum 1 number minimum Cannot contain your own name Cannot be a password you have used before  Once the password is reset you can log out of your Sussex account, change the drop down back to "BSUH" and log back in with your normal BSUH log in.  You will now be able to access WSHT clinical systems via your normal BSUH log in. While logged in as normal select the clinical app (for example Evolve) and log into it with your Sussex username and the password you have just set.    If you have any issues with this process please contact the IT Service desk on ext 65777

.