Logging in for the first time Once you have your username and password you will be able to sign into any PC within the trust. All initial passwords are temporary and you will be prompted to change them when you login for the first time. Passwords will expire every 12 months once set. UHSussex computer password criteria  - 12 or more characters - 1 Capital - 1 Number - Not any of your previous passwords - Does not contain any part of your first name or surname      Common Issue Possible Reason(s) Resolution Error: "One sign could not authenticate you" Your username or password has been typed incorrectly  Ensure Caps lock is off and try again Your domain is incorrect Ensure the domain is set to "BSUH" if you are located at RSCH/PRH/RACH This PC is not connected to the network If others also cannot log into the PC report the machine to ITHub by calling ext 65777 Error: "Your new password was not saved" You are not hitting the password criteria with your new password Try another password that hits the above criteria  Do not share this password with anyone else. Account sharing is against the Trusts IT Password policy and may result in disciplinary action   The full Password Policy can be found here: UHSussex IT Password Policy Further information can be found in the IG handbook BSUH Domain (RSCH/PRH/RACH)

Logging in for the first time Once you have your username and password you will be able to sign into any PC within the trust. All initial passwords are temporary and you will be prompted to change them when you login for the first time. Passwords will expire every 12 months once set. UHSussex computer password criteria  - 12 or more characters - 1 Capital - 1 Number - Not any of your previous passwords - Does not contain any part of your first name or surname      Common Issue Possible Reason(s) Resolution Error: "One sign could not authenticate you" Your username or password has been typed incorrectly  Ensure Caps lock is off and try again Your domain is incorrect Ensure the domain is set to "SUSSEX" if you are located at WOR/SRH/SOU This PC is not connected to the network If others also cannot log into the PC report the machine to ITHub by calling ext 65777 Error: "Your new password was not saved" You are not hitting the password criteria with your new password Try another password that hits the above criteria  Do not share this password with anyone else. Account sharing is against the Trusts IT Password policy and may result in disciplinary action   The full Password Policy can be found here: UHSussex IT Password Policy Further information can be found in the IG handbook SUSSEX Domain (WOR/SRH/SOU)

Reporting issues to IT The ITHub is open Monday-Friday 8am-5pm (excluding bank holidays) and can be contacted on ext 65777 You can also report issues or make requests via the self service portal  For out of hours support please contact the site team  The IT Self Service portal can be accessed from any Trust machine at any time. It can be found in the IT Support folder on your desktop  

Training There are two types of training within the trust. Statutory and mandatory training (STAM) and Clinical System training Clinical app training will be required before accessing many of the trusts IT systems for example Careflow, Bluespier and PACs.  STAM will include, fire safety, Information governance, safeguarding ect. All training can be located on the trust training portal IRIS IRIS can be found here: https://iris.uhsussex.nhs.uk/login/ For IRIS issues or queries please contact the IRIS team at: uhsussex.tel@nhs.net Further information can be found here: Statutory and mandatory training moving to iris across the Trust – an update – UHSussex Intranet 

Accessibility - PC Accessibility Features All machines have inbuilt windows accessibility software installed  This Includes: - Voice & Speech Recognition - High Contrast modes - Screen Zoom More information about these can be found here: Discover Windows accessibility features - Microsoft Support   Any 3rd party accessibility software requests will need to go via Occupational Health who can organise this for you

Working from Home (WFH) This guide covers WFH at RSCH/RACH/PRH. If you need the guide for WOR/SRH/SOU please CLICK HERE Prerequisites for Working from home A Trust issued laptop Broadband internet at home (Minimum 10Mbps) Access to the Global Protect VPN software Your laptop must have been logged in by you, on site, at least once before being taken home Next Steps: Trust Laptops - If you do not have a trust laptop your department manager can request one for you via THIS FORM  *Please note: IT does not supply any additional IT equipment for WFH* - If you already have a laptop ensure you have signed into it at least once before taking it home and ensure Global Protect is installed on your pc before leaving site. Global Protect - Global Protect is a Virtual Private Network (VPN) software that allows your computer to connect to the Trust Network from home. Without this connection you will not be able to use any clinical applications that are hosted internally. To request access to Global Protect please complete THIS FORM - A guide for using Global Protect can be found HERE. We advise reading through this guide prior to taking your trust laptop home  Broadband - The trust does not supply broadband internet. If you do not have broadband currently you will need to organise this yourself before you can work from home.  - We recommend a minimum speed of 10mbps. If your home internet can stream video e.g. Netflix with no issue your internet speed should be sufficient to WFH.  - Most broadband will be above 10Mbps but you can check your home internet by running a Speed test on your home network. A great tool for this can be found at speedtest.net

Information Governance at Uhsussex   The Information Governance Staff handbook contains advice and guidance for all Trust employees. It covers a wide range of subjects in order to try and help answer the most frequently asked questions the IG team receives. The IG Staff handbook is updated every year based on feedback we receive from staff. If you have any comments or suggestions regarding the content of this handbook, please contact the IG Team, using the details in the appendix. The Information Governance handbook can be found HERE This Guide covers: